Email list cleaning (The good, the bad and the ugly about email scrubbing)
Isn’t the purpose of email marketing to grow your list and make sure as many people as possible can keep in touch with what you have to say?
Surely, this is true. But it’s not the number you should aim for, it’s the quality of the subscribers. This is where email list scrubbing comes in.
An email list containing 500,000 subscribers sounds impressive, but if your open rate barely hits 5% and engagement is low, then you might as well directly flush your money down the drain.
Over time, your email list engagement will decrease. People will open fewer emails and contact addresses can become inactive and bounce. This is why email scrubbing is an essential part of email marketing.
In this article, we’ll dive into the good, the bad and the ugly when it comes to email list cleaning. We’ll teach you why it’s important not to focus on fancy numbers, but rather on building a quality list with subscribers that want to hear from you.
What is email list scrubbing?
Scrubbing your email list involves excluding or deleting the email addresses (subscribers) that never open or engage with your emails. It might seem counterintuitive to start removing subscribers that you worked hard for, but cleaning your email list will help to improve deliverability and get your message in front of more people who care about what you have to say.
Benefits of email list scrubbing
By cleaning out the contacts that don’t add value to your business, you spend less money sending your email campaigns.
A smaller but clean email list means better leads. These subscribers want to receive and engage with your newsletter. If you filter out the people that don’t show any interaction, you’ll naturally have better email results.
Email scrubbing increases your open rates and saves you money by only targeting quality leads, which brings a better return on investment.
Signs of spam, low engagement and many unsubscribes are just a few examples of things that negatively impact your sender reputation (more on that later). Email list scrubbing reduces these risks.
Email verification tools sort out the emails that are likely to bounce. You want these subscribers on your list because it costs money to send them an email, and worse, they will not even receive it.
If you regularly clean your list, you’ll target real subscribers that said yes to receiving your messages. The chances are slim that these people mark your newsletter as spam.
After you eliminate the inactive and fake subscribers, you can work with a clean list that represents real and qualitative subscribers. This gives you much more accurate engagement metrics. Now if your open rate is bad, you know it’s because the subject line or sender information wasn’t great—not because you targeted spammy or “dead” email addresses.
What is sender reputation?
Internet Service Providers (ISPs) give each email sender a score. The higher the score, the better the chances that the sender's email will be delivered to the recipient's inbox. The lower the score, the more risk there is for the sender of their email ending up in the spam folder or not being delivered at all. A lot of factors influence the sender reputation. Things like spam complaints, spam traps, unsubscribes, engagement rate, blacklist mentions and the amount of emails the sender sends.
Email list quantity vs. quality
You’re collecting new subscribers organically via a signup list. You ask your readers to confirm their subscription using double opt-in. Additionally, you might even use reCAPTCHA to filter out bots. It sounds like you should have a high-quality email list, right?
While this is a great start, over time, the quality of your subscribers will change. Some simply lose interest and stop opening your messages, or even mark your emails as spam. Others hurt your bounce rate. This could be from a soft bounce, because their inbox is full, or hard bounce, because their email address is not active anymore.
Meanwhile, you keep sending these inactive subscribers your emails. The more inactive subscribers on your email list, the lower your delivery and open rates.
Maintaining the quality of your current subscriber list by regularly cleaning your email list should be as much of a priority as collecting new subscribers.
So here’s how email lists get dirty
Email list scrubbing is non-negotiable! But it’s important to understand what makes an email list dirty in the first place so that you know what to look for and how to combat it. In some cases, you can take preventative measures to proactively ensure your email list is always spick and span!
For this article, we’ll focus on email lists that have been built legally with consent from the subscriber. We’ll explain why purchasing an email list is a big no-no further down.
Here are the reasons why email addresses usually become inactive:
Disposable emails are email addresses that are used temporarily and are not the subscriber’s main active email address. People use these for purposes such as to retrieve a discount code, or to sign up to websites without giving away important personal details.
Disposable email addresses are risky business. The emails may be successfully delivered at first, but after a certain period, they will become inactive and result in bounces. This is why it’s important to scrub them from your list right away!
Personal details and preferences change all the time. Someone may be enthusiastic about your content, but fail to update their details when they change their email address. Or vice versa, they may have the same email address, but no longer be interested in what you have to say.
It’s normal for your email list to lose quality over time. That’s why it’s important to periodically clean up your email list, or ask subscribers to re-opt-in or update their preferences.
Yes, believe it or not, something as simple as a typo can dirty up your list! Human error is unavoidable—email addresses are entered incorrectly all the time. To combat this, you can use real-time verification to verify email addresses instantly.
With email verification API, subscribers are immediately notified on the signup page when their email address is faulty so they can re-enter it correctly. As a secondary fail-safe, you can require subscribers to verify their email addresses before they are added to your list. Additionally, MailerCheck identifies typos when you run checks on your email list so you can easily remove them.
Duplicate email addresses can happen if a subscriber unknowingly subscribes more than once or if multiple users of the same email address sign up.
If an email address appears on your subscriber list multiple times, one sending will be counted for each of those appearances. Assuming that the subscriber(s) only opens one iteration of the email, the others will count as unopened, negatively affecting your open-rate.
A subscriber might love your emails, but if they fail to clear out their inbox occasionally, eventually it will become full and stop accepting new emails. This causes any incoming emails to bounce.
Even if you’ve built your email list legitimately, you’re not completely safe from spam traps. That’s because Internet Service Providers (ISPs) use inactive emails as spam traps to catch out spammers that are sending to email addresses they haven’t received consent from.
If your list is old and you haven’t carried out email scrubbing recently, it’s likely there are a few inactive emails on there that could turn out to be spam traps.
Time for a clean-up! Manual vs. automatic scrubbing
It’s important to not only use an email list cleaning service once to scrub your email list but to always practice good email list maintenance. After all, when you collect new subscribers, you have no way of knowing if these new email addresses are legitimate before sending out your next campaign.
There are two ways to maintain your email list hygiene: automatically and manually. Let’s take a look at both.
Manual email list scrubbing
Don’t worry! This doesn’t actually mean you need to manually check each email address. An email verification service (like MailerCheck) does this for you.
Some other good indicators that it’s time for a good old scrub are:
Reduced open rate
Lower click-through rate
Higher bounce rate
Increased spam complaints
It’s also important to keep an eye on subscribers that aren’t opening your emails. Check these once a month and segment them into an inactive group that you can exclude from future campaigns. You can eventually delete these subscribers, or try out a re-engagement email campaign to get them interested once again.
Here’s how to clean up inactive subscribers in MailerLite
1. Log in to your account and go to Subscribers then Clean up inactive.
2. Set your Time inactive and Emails sent values and then click Save as segment.
And that’s it! When any subscriber meets these conditions, they will be automatically added to the segment or, if they become active again, they will be removed. All you need to do is exclude this segment from your email campaigns (and maybe try out a re-engagement campaign too!).
Automatic email list scrubbing
The MailerCheck API enables you to automatically verify each new email address as subscribers enter them into your signup form. Any bad email addresses are automatically removed so they never reach your email list, while innocent typos can be caught for the subscriber to re-enter their correct email address.
What email list should I scrub?
Ideally, take them all out for a drive to the carwash. But if you have to choose, pick the email list that’s most active, and that performs the best. These subscribers are the ones that drive your email marketing forward, so this is the subscriber list you want to have in its best shape.
It’s also good to look at old lists if they count towards the total number of subscribers (and your email service calculates pricing based on this number). Old lists often contain outdated emails.
How to clean your email list with MailerCheck
With MailerCheck, you can verify your email list with a few simple clicks. You just need to provide your subscriber list, we’ll take care of the rest.
To scrub an entire list:
1. Click on My lists (top menu)
2. Click on Verify new list button
3. Click the Upload button next to My Computer
4. Search and select the file to upload and verify → CSV and TXT files only
5. Click on the Verify list button to begin verifying your list
After you upload your subscriber list, MailerCheck analyses every single email address for validity.
Once the check is finished, the tool exports a clean list that is ready to use.
What else can I do to maintain a clean email list?
Apart from regularly cleaning up your list with a tool like MailerCheck, there are a few other ways you can maintain a healthy list.
Don’t cling on to your subscribers! We know breakups are tough, but sometimes it’s for the best. Make sure you have an unsubscribe link in the footer section of each email you send out. If you hide this option it can seriously backfire and result in a spam complaint (or even a SPAMCOP report).
Some subscribers sign up with much enthusiasm but show less and less engagement over time. Inactive subscribers don’t open or click on anything in your newsletters. Then the question is, do you really need these people on your list if there’s no potential gain? In the grand scheme of things, these inactive subscribers can even damage your sender reputation.
HubSpot’s experiment showed that the amount of engagement subscribers show affects the email deliverability. When you continuously have low open rates, it can result in ISPs treating you as a potential spammer. Getting rid of inactive subscribers will technically leave you with higher open rates and a better sender reputation.
The easiest way to find out if there’s still hope for inactive subscribers to become customers, is to ask them directly. A win-back campaign (also reconfirmation campaign) is—as the name implies—meant to win back “dead” subscribers.
When you send a win-back campaign, it’s best to give subscribers a deadline or wait a few days before you take any action. In case you do want to clean inactive subscribers off your list: set their status to unsubscribed in your email software. If you delete the subscriber entirely, you can not re-activate them again in case they do react to your email.
Berlin-based period and ovulation tracker Clue does a great job with their win-back campaign (extra kudos for the diversity in their header images).
If a subscriber doesn’t take any action, they receive another email on August 31st (the date mentioned in the newsletter).
Buying email lists is not the answer
Let’s get this over with immediately. Nothing good ever came from buying email lists (sorry!).
Imagine if you’d buy your friends, how deep would those relationships be? Probably very shallow, especially after realizing you have little to nothing in common. You’d probably get annoyed having to spend so much time with these strangers.
The same goes for bought email lists. These people don’t know you, don’t care and most likely get very annoyed when you’re constantly bugging them. When shit really hits the fan, they can even end up suing you (which is totally in their right now that there is the GDPR).
As tempting and easy as it is to buy an email list, don’t. All you’re investing in is potentially hurting your sender (and brand) reputation and contacting leads that will never convert. With that same budget, you can also focus on methods that will actually bring you revenue.
A quality subscriber list: Less is more
Building a high-quality subscriber list is fairly easy when you grow your list organically. The real challenge is to keep your list clean and keep an eye on how your subscribers are behaving. When your email campaign results suffer from low engagement metrics, it’s time to scrub your list. Yes, even though it hurts to see your subscriber list shrink (that’s the bad and ugly for you).
A clean email list will result in better performance, reduced cost and a lower risk of hurting your sender reputation or getting flagged as a spammer (that’s the good! Oh so very good!).
Do you have any tips or tricks for maintaining a clean email list? Let us know in the comments—we'd love to hear them!
Editor’s note: This post was originally published in 2020. We've now updated it with new tips and examples.